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Call us 1300 722 275
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Sign up for a Voltex Account today and enjoy the benefits.


Frequently Asked Questions

How do I open an account with Voltex?

There are 2 methods of opening an account:

  • Online
  • By Phone
    • An account can also be set up by one of the friendly Customer Service Assistants. Please call 1300 722 275.

      Once you have created your online account, you can immediately start placing orders.

      Upon checkout you can opt to put your order on your 30 day account if you wish to pay later, or pay right away using a credit card. We will give you a call to confirm details before dispatch.

What are the benefits of having an account with Voltex?

With your Voltex account, you will have the following benefits:

  • Access to your Account Information
  • View Pricing on Products
  • Be able to Access your Order History
  • Be the first to know of our Special offers

What are your shipping and return policies?

We offer free shipping Australia wide for orders $150 and above + GST. Orders under $150 will have small surcharge of $15 + GST.

*Should there be odd circumstances with your delivery, we will give you a call first to discuss details.

If, for whatever reason, you're not happy with your purchase, just give us a call. With our “No Questions Asked” Returns Policy, there are no special catches or exceptions.

I want to return my purchase! What do I do?

If for any reason you need to return an item, you can do so with our “No Questions Asked” Returns Policy.

  • Give one of the Team a call on 1300 722 275,
  • send a live chat message, SMS
  • or email [email protected] with the items you'd like to return.

You can click here for more details.

How long does it take for me to get a credit?

It may take 4-5 business days for your return to arrive back to us. Once it is received and inspected (usually within 24 hours of receipt) your credit will be processed and automatically applied to your account.

Do you do back orders?

Yes. Any item that is not available at time of purchase will be back ordered until stock arrives. You will not be invoiced until the item is shipped. We do always try to proactively let you know, before it is shipped, if there are any backorders on your orders.

Do you match prices if an item goes on sale after my purchase?

Yes! If an item you order from Voltex becomes a special offer within 10 days of your original purchase, just contact us anytime during that 10-day time frame and we’ll be happy to credit the difference to your account.

Do you offer Live Chat support?

Yes, we do! To get in contact with our team, look for the green ‘Chat with us, we are online’ tab located in the bottom right of the web-page, or the ‘chat’ button in the bottom right of the app. If the tab on the web is grey, please feel free to leave a message and we’ll get back to you as soon as we can.

How do I unsubscribe from any of your mailing lists?

The quickest and easiest way to unsubscribe from the mailing list, is to click on the unsubscribe link at the bottom of one of our emails.

My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

  • Go to My Account
  • Type in your new email address under Account Details
  • Click "Save Changes".
  • Your e-mail will be updated.

Also, if you’d like to update your email address, please feel free to give us a call and we’d be happy to do it for you.

I see some items marked as Phased Out. What does this mean?

"Phased Out" means the item has been discontinued and has limited stock left. This is due to the fact that a new, replacement model has been released, or the demand no longer justifies stocking this item.

What forms of payment do you accept?

We accept credit card for online payments

You may also opt to place an order on your 30-day account if you wish to pay at a later date. The following methods may be used to settle your payment:

  • BPay (The BPay number is found on the invoice and statement)
  • Credit Card (online or by phone)

How can I obtain the balance of my account?

You can find it on the home page whenever you log in. Also, you will receive a statement at the end of each month listing your invoices and credits. If at any time you require an up-to-date balance, please do not hesitate to give us a call.

How can I get assistance if I need it?

Choose from three quick and easy solutions - We're Here to Help You!

  • Call the Voltex Customer Service Team:

    Contact us at 1300 722 275. Voltex is here for you from 6:30AM to 5:00PM ACST.

  • Send us an Email
    [email protected]

    We'll respond to you as quickly as possible.

  • Connect with Live Help:

    Click on the green tab at the lower right of the screen to start a conversation now!

Is there a way I can learn more about the Voltex Family?

Our company believes that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of quality merchandise, we strive to provide you with the best service in the industry. To know more about Voltex, please feel free to visit the links below.

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