My Account
My Lists
My Orders
My Invoices
Track My Order
If you no longer require any unused product you bought, or you're not 100% satisfied, you can return them to us for a full credit. All we ask is that you send the items back to us in the original packaging, in saleable condition and packed in a suitable outer carton.
Once your return is received and processed in the warehouse (usually within 48 hours of receipt here), you will receive a credit for the items you returned.
How to Return
- Give one of the Team a call on 1300 722 275, send a live chat message, SMS or email [email protected] with the items you'd like to return
- You will be emailed a con note to print
- Place the items in a cardboard box (please cross out/cover any old shipping labels)
- Just leave your parcel at your usual delivery place/front door
- …and a Courier will collect it for you!
(ex. GST)
Unlike many other sites that have special rules and fine print, Voltex keeps it simple - orders over $150 (ex. GST) receive free shipping. Orders under $150 will incur a small surcharge of $15 (ex. GST). Voltex understands that getting your products to you is important, so every effort is made to process your order quickly. You can expect your order to arrive within 1-5 business days (depending on the proximity to one of the distribution centres).
Areas of Coverage
- Free shipping on all orders that are over $150 + GST.
- A second order to the same address which is dispatched the same day as the first order (orders need to be in before 4pm AEST) will have free freight.
- All Australia's freight providers quote ETA's as "delivered by 5 pm".
- Time of delivery within the day depends on the freight company routing.
- Orders placed on the website BY 3.30pm Adelaide time Mon to Fri will ship same day. Orders placed AFTER 3.30pm will be despatched the following day. *** (For orders in Adelaide Metro, the order cutoff is 2pm).
- Suburbs may be re-classified during our promotional and advertising periods.
- We require a street address for delivery.
- All deliveries are made Monday - Friday only except on Public Holidays.
